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Improve operations in the areas that have the greatest impact on care cost and outcomes. This book describes best practices in six critical areas of hospital operations- governance, service lines, complex case management, prevention, support services, and service excellence- by using examples from hospitals within the highly-respected Catholic Health Initiatives system. The authors describe the path each of the featured hospitals took to achieve their various successes, and how CHI will implement those leading practices across its whole system. The authors discuss potential pitfalls, and how other systems and freestanding organizations can learn from their experience. About the Authors: John R. Griffith, M.B.A., FACHE, is the Andrew Pattullo Collegiate Professor in the Department of Health Management and Policy, School of Public Health, The University of Michigan, Ann Arbor. A graduate of Johns Hopkins University and the University of Chicago, he was director of the program and Bureau of Hospital Administration at The University of Michigan from 1970 to 1982 and chair of his department from 1987 to 1991. Kenneth R. White, Ph.D., R.N., FACHE, is an associate professor and director of the graduate program in health administration at the Medical College of Virginia Campus of Virginia Commonwealth University (VCU). Dr. White received a Ph.D. in health services organization and research from VCU, a M.P.H. in health administration from the University of Oklahoma, and a M.S. in nursing from VCU.
