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From personnel management to financial administration, this one-of-a-kind guide offers proven techniques and ready-to-implement strategies for running the medical office. Detailed discussions focus on interpersonal and legal aspects of patient care, as well as sound business practices - with sample consent forms, letters, and procedural policies. The 2nd edition offers new, detailed coverage of documentation guidelines, risk assessment in physician practice, auditing, and the office manager's role in compliance. It also provides the new governmental Compliance Plan guidelines for physician groups. A new, more user-friendly format includes helpful learning features for efficient recall of key facts and information.
- Practical, easy-to-use format and easy-to-read style make this book the ideal office companion.
- Samples of consent forms, letters, and procedural policies offer concrete examples to follow.
- Manager's Alert boxes point out potential pitfalls and give specific, real-world advice how to avoid them.
- Helpful From the Author's Notebook tips describe the best way to handle a variety of office problems.
- New topics include compliance, risk assessment, auditing, fraud & abuse, and new technology such as voice recognition software, credentialing software, compliance software, the Internet, e-mail, and PDAs.
- An updated chapter on The Health Care Professional offers more information and emphasizes the health care professional's role and responsibilities.
- The revised chapter on health insurance combines all information on billing, coding, and collections throughout the book into one chapter for comprehensive discussion.
- New chapters on Fraud, Abuse and Compliance and Documentation and Risk Assessment offer up-to-date insight on these important areas.
- Many chapters have been completely updated and revised to bring this edition in line with the most current thinking in the field.
- Exercises at the end of each chapter help reinforce important concepts and facts.
