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Adult Telephone Protocols a powerful decision-support tool designed to help busy family practice and internal medicine offices handle a wide array of adult phone inquiries. It guides triagers through each call with the same step-by-step checklist organization as its companion resource, Pediatric Telephone Protocols. More than 100 proven protocols cover 95% of the most common adult complaints—everything from insect bites and sunburn to breathing difficulty, seizures, and wound infections.

Time-saving, care-enhancing features include

•    Highlighted triage assessment questions
•    Practical home care instructions
•    Call prioritization guide “Red flag” checklist for office support staff
•    Over-the-counter medication advice
•    Office resources checklist
•    Reproducible triage log sheets
   …and more!

NEW in the 3rd Edition…

•    Nearly all protocols substantially revised and updated

•    All-new protocols including
        Arm Pain
        Hand and Wrist Pain
        Leg Pain
        Weakness (Generalized) and Fatigue

•    New 2-column format for easier protocol review and more efficient triage

•    Updated over-the-counter medication dosage recommendations

•    Updated resource listings
.

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